Shipments are not allowed to be opened
Exchange & Refund Policy
Please inspect your order after reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, you will get our respond within 24hrs .
We Do not offer any exchange unless you received incorrect or a damaged item .
The fastest way to request an exchange is to contact us via one of the following channels
- Facebook Messenger
Please choose only 1 of the previous options to avoid request duplication .
attached with live and recent photos of the items you have already received and packaging as well .
Sirius offers standard and same day shipping :
- Standard Shipping takes from 1-3 working days maximum.
- Same day shipping, requires full payment before shipping, it takes 60-120 mins to deliver your shipment after transaction is done, available only in Cairo & Giza.
- In both cases, you will receive a confirmation call before proceeding your order.
